By using this website and the Queens Hotel Limited online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Queens Hotel Limited. In the Terms & Conditions set out below, "you" and "your" refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. "We", "us" and "our" all refer to Queens Hotel Limited.
Making a booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.
When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. Booking confirmations are subject to the availability of accommodation at the hotel and valid card payment details.
PLEASE NOTE AVAILABILITY IS CORRECT AT THE TIME OF CORRESPONDENCE/ENQUIRY AND CAN BE SUBJECT TO CHANGE.
Customers making bookings direct through our website (www.queenshotelltd.co.uk) are required to contact Queens Hotel either by telephone (020 8880 2000 / 020 8800 8267) or fax (020 88802 1331) to provide their 3 - digit security code (CVC). For your own security we advise you not to submit such information via e-mail.
Failure to comply may result in your reservation being cancelled. This is to be provided within 24 hours of making the booking, or immediately should you arrival be within 24 hours.
You will be duly notified by e-mail if the card details are rejected, if you fail to respond within 24 hours upon receiving this notification, or immediately should you arrival be within 24 hours, the hotel reserves the right to cancel the booking.
All published rates include VAT and any local service charges at the current rate.
Credit or debit card details will be required when you make your booking. Queens Hotel Ltd request full payment of the first night stay as a deposit at the time of booking. Any balance remaining is to be paid in full upon arrival.
In some instances, a non-refundable deposit or full payment may be required at the time of booking. If this is the case you will be advised during the booking process.
Non-refundable reservations will be charged in full any time after booking.
Please note third party terms and conditions may vary.
Certain bookings may be subject to a card pre-authorisation check; this will be issued 7 days prior to your arrival. If the card details supplied are inaccurate or incomplete the hotel reserves the right to cancel the booking.
Queens Hotel Ltd request that all payments are made prior to your stay. This can be made in advance, upon arrival or on a day to day basis prior to 10:30 a.m. (check out time) on the days you will be staying.
We accept most major credit and debit cards*, cash and bank transfer all of which will need to be received by the hotel prior to your arrival in GB Pound Sterling.
Please ensure that full payment is cleared in GB Pound Sterling when issuing a bank transfer and that any additional bank charges do not affect the cleared funds. Failure to receive the correct amount will leave an outstanding balance which will need to be paid prior to check-in.
Allow at least 5 working days to process bank transfers.
*We do not accept American Express.
Guests may check-in at any time from 1:00 p.m. on the scheduled day of arrival.
All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 8:00 p.m. or by arrangement on the scheduled day of arrival unless otherwise agreed directly with the hotel.
In the interests of security and to prevent fraud, at the time of check-in, guests will be required to confirm their identity by providing their booking reference and a form of photographic identification.
On the day of departure, we kindly ask all guests to vacate their rooms by 10:30 a.m.
Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the hotel.
Cancellation Policy and No Shows
In order to avoid cancellation and/or non-arrival charges, guests are advised to refer to their booking’s cancellation policy.
Queens Hotel Ltd request up to 48-hour notice prior to 1:00 p.m. on day of arrival, with the exception of some offers and packages and where otherwise stated.
Failure to cancel in advance will result in the 100% of the booking being charged to your credit or debit card. Please check at the time of booking if you are unsure of any of our cancellation procedures.
Queens Hotel Ltd request that any cancellations, modifications or amendments are to be put in writing prior to your arrival by e-mail; email@example.com
If at any time we need to make changes that will significantly affect your stay, or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.
We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.
The hotel accepts and welcomes group bookings.
A reservation of 4 or more rooms is classified as a group booking.
When making a group reservation Queens Hotel request that 20% of the whole fee is made on the date of the booking. The remaining 80% will be due 1 month prior to arrival.
If a group reservation is made within 1 month of arrival 100% of the reservation fee will be due on the day of booking.
Cancellation, Amendment and No-Show Policy; please note the policy for group bookings differs to our standard terms.
A reservation of 4-6 rooms; Queens Hotel Ltd request that up to 2 weeks’ notice is provided prior to 2:00 p.m. on day of arrival for any cancellations or amendments to be made.
A reservation for 7 rooms and above; Queens Hotel Ltd request that up to 1-month notice is provided prior to 2:00 p.m. on day of arrival for any cancellations or amendments to be made.
As a minimum, all bedrooms feature a private en - suite with a shower, colour television, WIFI, and tea/coffee making facilities.
Breakfast is included in the room rate; we offer both full English and Continental options;
Non-smoking policy throughout, guests are not permitted to smoke in rooms or public areas. External smoking area available.
Rooms are subject to maximum occupancy rules set by the hotel. We do not have the capacity to facilitate additional beds.
The hotel operates a strict policy of no visitors entering rooms. Should you wish to have a visitor this can be arranged in the lounge area of the hotel on the ground floor.
All children (a person under 18 years of age) staying at the hotel must be accompanied by an adult and must be supervised by an adult at all times.
Cots can be provided upon request; however, these are limited and subject to availability.
The hotel has limited car park spaces which operate on a first come first served basis.
No pets are allowed at the hotel.
Guide dogs are accepted with prior arrangement.
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the hotel, or cause offence to other guests or our members of staff.
We reserve the right to refuse accommodation or services or remove you and members of your party from the hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the hotel during your stay or for any items that are missing when you leave.
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
Limitation of Liability
The Company will not be responsible for the loss or damage of any property left in the hotel other than as required under the Hotel Proprietors Act 1956 and the Local London Authorities Act 2004
It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.
If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the receptionist or member of staff at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to the General Manager at: Queens Hotel Ltd, 324 Seven Sisters Road, London, N4 2AP / firstname.lastname@example.org