Queens Hotel Limited understands that customers care about the use and storage of their personal information and data and we value your trust in allowing us to do this in a careful and sensible manner.
We will not collect personally identifiable information like your name, email, mailing address or telephone number ("Personal Information") in a manner inconsistent with this policy;
We will not disclose your Personal Information to third parties except as described in this policy, or unless you have authorized us to do so in advance;
We will allow you to view, correct or remove your Personal Information and other information that is accessible to you as part of your account as a registered user of the site; and
We will take reasonable steps to protect the security of the Personal Information we collect from you. The remainder of this policy describes our information handling practices in detail.
Collection of data and use of your personal information
We collect your data and personal information in the following ways:
On our websites when you make or manage a booking; register or alter your details, and while filling the 'Get in Touch' form for an enquiry;
By telephone when speaking to our dedicated reservations department;
In hotels when you register at reception;
We use your data and personal information in the following ways:
To continually improve your customer experience. We use the information to process bookings and payments, communicate with you about bookings, products, services and promotional offers, update our records, create and maintain your Queens Hotel account(s) and recommend products and services that might be of interest to you. We may also contact you to ask about your experience using our hotels and services as part of a continual programme of customer service improvement.
To improve our websites, prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf.
To provide you with requested information.
To send you details of your new, amended or cancelled booking.
With your permission, your contact details may be used to supply information to you by telephone, email or post, about our company, and to send you occasional promotional material, such as information about special offers which we think you might find valuable. If you do not agree to receive this information, you may opt out from receiving future information at any time; see the opt out section of this policy.
We may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties but these statistics will include no personally identifying information.
We might receive information about you from other sources and add it to our account information. This ensures that the quality of data we have on your account(s) is maintained properly.
We offer our customers the ability to save payment cards within their Queens Hotel account so that, upon making future bookings, they have the convenient option of selecting a previously saved card in order to pay. This information is only used/accessed when the customer uses their saved card to pay for a booking.
For Queens Hotel members, we will send electronic marketing messages to the member company’s email addresses provided by the member company to promote Queens Hotel and related benefits. In our electronic marketing messages, we will provide opportunities for member companies, individual employees of a member company, sole traders and partnerships who have signed up as a company in the application process to choose not to receive further marketing messages with respect to Queens Hotel. We will then respect such choice.
Non-disclosure to third parties:
The information and data we collect is important for Queens Hotel and we would not want to share this anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.
You can usually change your browser's settings so that it will not accept cookies, although this may restrict some website functionality. You may also manage the cookies on your browser using the security or privacy settings. Usually the browser help function will provide you with instructions on how to manage your settings. Removing cookies is something that can be done at any time but unless permanently disallowed they will be re-applied next time you visit the websites.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Please be aware that you will need to manage each browser on each device that you access the internet with separately.
Most web browsers allow some control of most cookies through the browser settings.
Security of your information:
We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. Would you require more information regarding security of your information, please contact us directly.
Opt out / Data quality / Access:
We will always ask your permission before sending you email marketing information. This ensures you only receive information that you have given us permission to send and are willing to receive. If your company is a member of Queens Hotel, we will send electronic marketing messages to the email addresses provided by the member company to promote Queens Hotel and related benefits. However, you will still have the ability, to opt out of these messages in accordance with the paragraphs below.
We provide you with the ability to control, whether or not to receive email marketing from us. Would you wish to unsubscribe from the promotional emails sent to you, please email us directly at email@example.com, alternatively you may manage your subscription under your Queens Hotel account.
If you wish to opt out with respect to more than one email address, you must complete a separate request for each email address.
Please note it is not possible to 'opt-out' of receiving communication from us which relate to your bookings. This ensures we can always contact you in the event of a circumstance that affects your stay with us.
We might receive information about you from other sources, such as the third party booking engines, and add it to our account information. This ensures that the quality of data we have on your account(s) is maintained properly.
For the purposes of the Data Protection Act (1998), the controller of all information collected on this website is:
Queens Hotel Limited
324 Seven Sisters Road,
N4 2AP, London
(+44) 0208 880 2000
If you wish to view, delete or amend any of the information we hold on you, this can be done by contacting us in writing at the address provided above. We will not charge for amending or deleting personal information but may charge for viewing information held on you as specified in the Data Protection Act (1998).