Queens Hotel
Terms and Conditions
By using this website and the Queens Hotel Limited online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Queens Hotel Limited. In the Terms & Conditions set out below, "you" and "your" refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. "We", "us" and "our" all refer to Queens Hotel Limited.
Making a booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.
When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. Booking confirmations are subject to the availability of accommodation at the hotel and valid card payment details.
PLEASE NOTE AVAILABILITY IS CORRECT AT THE TIME OF CORRESPONDENCE/ENQUIRY AND CAN BE SUBJECT TO CHANGE
Queens Hotel Ltd reserve the right to cancel a reservation if the card details supplied are rejected/declined.
Charges
All published rates include VAT or local service charges at the current rate.
You will be required to supply your Credit or debit card details when making a reservation.
A 30% deposit will be applied to the card provided at the time of booking. Any balance remaining is to be paid in full upon arrival.
In some instances, a non-refundable deposit or full payment may be required at the time of booking. If this is the case you will be advised during the booking process.
Non-refundable reservations will be charged in full any time after booking.
Please note third party terms and conditions may vary.
Certain bookings may be subject to a card pre-authorisation check; this will be issued 7 days prior to your arrival. If the card details supplied are inaccurate or incomplete the hotel reserves the right to cancel the booking.
Payment Methods
We accept most major credit and debit cards, cash and bank transfer all of which will need to be received by the hotel prior to your arrival in GB Pound Sterling.
Please ensure that full payment is cleared in GB Pound Sterling when issuing a bank transfer and that any additional bank charges do not affect the cleared funds. Failure to receive the correct amount will leave an outstanding balance which will need to be paid prior to check-in.
Allow at least 5 working days to process bank transfers.
Check-in
Guests may check-in at any time from 1:00 p.m. on the scheduled day of arrival
All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 8:00 p.m. or by arrangement on the scheduled day of arrival unless otherwise agreed directly with the hotel.
In the interests of security and to prevent fraud, at the time of check-in, guests will be required to confirm their identity by providing their booking reference and a form of photographic identification.
You must be at least 21, and have a valid form of identification, namely a passport, driver’s licence or EU I.D. Card, to check in. Persons under 21 needs to be accompanied by a guardian or another adult with written authorisation by your guardian/s in order to stay.
Guests are required upon arrival to leave a fixed amount of £100 credit card payment per room. The security deposit is held by the Hotel for any incidental charges during the stay and will be required before a reservation can be checked in at which point gets released after check-out which can take up to 8-14 days.
Check-out Time
On the day of departure we kindly ask all guests to vacate their rooms by 10:30 a.m.
Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the hotel.
Cancellation Policy and No Shows
In order to avoid cancellation and/or non-arrival charges, guests should observe Queens Hotel Ltd cancellation policy;
Queens Hotel Ltd request up to 24 hour notice prior to 1:00 p.m. on day of arrival, with the exception of some offers and packages and where otherwise stated.
Failure to cancel in advance will result in the 100% of the booking being charged to your credit or debit card. Please check at the time of booking if you are unsure of any of our cancellation procedures.
Queens Hotel Ltd request that any cancellations, modifications or amendments are to be put in writing prior to your arrival by e-mail; reservations@queenshotelltd.co.uk
If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.
We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.
No Shows
If you fail to turn up on your arrival day an do not make contact with the hotel within 24 hours the hotel have the right to cancel your reservation in full.
Group Bookings
The hotel accepts and welcome group bookings.
A reservation of 4 or more rooms is classified as a group booking.
When making a group reservation Queens Hotel request that 20% of the whole fee is made on the date of the booking. The remaining 80% will be due 1 month prior to arrival.
If a group reservation is made within 1 month of arrival 100% of the reservation fee will be due on the day of booking.
Cancellation, Amendment and No Show Policy; please note the policy for group bookings differs to our standard terms.
A reservation of 4-6 rooms; Queens Hotel Ltd request that up to 2 week's notice is provided prior to 2:00 p.m. on day of arrival for any cancellations or amendments to be made.
A reservation for 7 rooms and above; Queens Hotel Ltd request that up to 1 month notice is provided prior to 2:00 p.m. on day of arrival for any cancellations or amendments to be made.
Meal Plan
Breakfast is included in the room rate; we offer both full English and Continental options
Smoking Policy
Non-smoking policy throughout, guests are not permitted to smoke in rooms or public areas. External smoking area available.
Smoking is not permitted throughout the premises. If a guest smokes in their room a penalty charge of £120 will be charged to their credit/debit card or requested prior to vacating.
Occupancy
Rooms are subject to maximum occupancy rules set by the hotel. We do not have the capacity to facilitate additional beds.
Visitors
The hotel operates a strict policy of no visitors entering rooms. Should you wish to have a visitor this can be arranged in the lounge area of the hotel on the ground floor.
Children
All children (a person under 21 years of age) staying at the hotel must be accompanied by an adult and must be supervised by an adult at all times.
Cots can be provided upon request; however, these are limited and subject to availability.
Parking
The hotel has limited car park spaces which operate on a first come first served basis.
Pets
No pets are allowed at the hotel
Guide dogs are accepted with prior arrangement
Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the hotel, or cause offence to other guests or our members of staff.
We reserve the right to refuse accommodation or services or remove you and members of your party from the hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
Damages
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the hotel during your stay or for any items that are missing when you leave.
A damage deposit of £100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Force Majeure
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
Limitation of Liability
The Company will not be responsible for the loss or damage of any property left in the hotel other than as required under the Hotel Proprietors Act 1956 and the Local London Authorities Act 2004
It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.
Complaints
If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the receptionist or member of staff at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to the General Manager at: Queens Hotel Ltd, 324 Seven Sisters Road, London, N4 2AP / reservations@queenshotelltd.co.uk
